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Who we can help - Case Studies
Below are a selection of case studies where PHF have been able to help consultants improve their private practice. Please contact us on 0845 556 1232
if you would like more information, or would like to talk to one of our consultants directly about their experience of PHF.
Case Study 1:
Patient: |
Consultant Orthopaedic Surgeon, specialising in spinal surgery.
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Diagnosis: |
- Suffering from chronic clinic co-ordination chaos – 4 consulting locations around the UK .
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Treatment: |
- We replaced his multiple paper diary system with an integrated electronic solution.
- We provided a dedicated Practice Manager to run this single, centralised ‘master diary’.
- We are storing all his NHS, private and personal appointments in one place, whilst synchronising this information to Outlook on his laptop and making it available on his PDA.
- We are allowing his NHS secretary restricted diary viewing, maintaining privacy of his personal appointments.
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Result: |
“Responding well to treatment…”
- PHF’s hi-tech solution has eliminated double-bookings, misplaced diaries and confusion over his whereabouts.
- We have completely revolutionised this consultant’s ability to maintain control and keep organised, hence reducing stress, increasing efficiency and boosting profitability.
“Having a synchronised diary has made my life so much easier.”
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Case Study 2:
Patient: |
Consultant Surgeon, new to private practice.
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Diagnosis: |
Wanting to start a private practice, this consultant was faced with a number of dilemmas:
- How to find someone reliable to manage his practice efficiently and cost-effectively.
- How to store and access patient details, notes and letters securely.
- How to keep his revenue flowing smoothly.
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Treatment: |
- We assigned the doctor a unique telephone number for all his appointments and enquiries.
- We provided on-line access to patient details and letters.
- We supplied a digital dictation machine, along with secure and straightforward web-upload instructions.
- We automated his invoicing to reduce risk of unpaid fees.
- We offered a full range of benefits to someone whose workload is unpredictable, at a cost that varies directly in-line with the growth of his practice.
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Result: |
“Responding well to treatment…”
- His dedicated Practice Manager is only a phone call away.
- Ensuring ‘no risk’ and ‘no cost’ in starting-up, PHF assured him that from day one his practice was in experienced hands.
- Producing his letters at such speed shows professionalism and encourages further referrals.
“It’s true…PHF takes care of all my admin, whilst I take care of my patients!”
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Case Study 3:
Patient: |
Consultant Vascular Surgeon.
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Diagnosis: |
An uncomfortable swelling of unpaid invoices, following the loss of his secretary.
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Treatment: |
- We automated his invoicing to reduce the risk of unpaid fees.
- We prescribed a ‘DebtBuster’ service, designed specifically to recover unpaid debts as effectively as possible.
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Result: |
“Responding well to treatment…”
- PHF now pro-actively manages his finances accurately and efficiently.
- We have reduced his outstanding debt from £21,500 to £11,000 within six months. That’s over £10,000 back in the pocket!
“That’s what I call a Christmas bonus!”
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