Login Help

Login / Login Help

If you are having problems logging in, please check the following

  1. Ensure you are using the correct user name - this is NOT case-sensitive, and is usually in the format forename.surname
  2. Ensure you have entered the correct password - this IS case-sensitive.  If you are logging in for the first time, this is the password you have provided us on your sign-up form.  Note that you will be prompted to change your password each month, and the passwords must be at least 6 characters long and contain at least one alphanumeric character.
  3. Ensure you enter any additional security details (such as your date of birth) carefully as these are also case sensitive.

If your problems persist then please call us on Call us on 0845 556 1232 to request a password check.  Note that we will require you to verify your security details.