FAQ

i-BILL is the perfect solution if you want to have professional bills, including electronic bills where appropriate, without all the hassle of doing it yourself.

Not only will we manage the billing process but we will also carry out the complete end to end service of invoicing, collections, reconciliation and debt management. Using i-BILL could mean you only have to check one payment figure in your business account each month and PHF will do all the rest.

QHow do I get the relevant patient/insurer information to PHF to carry out my billing?

AThe simplest way is to fax us your clinic/theatre lists. As long as the relevant information is included – e.g. patient details, GP, fee code – then the PHF Finance Team will do all the rest. Alternative communication methods are also used and arrangements can be agreed with your PHF Contact.

QIs there someone I can talk to should I have any queries?

AYes, you will be given a member of PHF’s staff as your contact and they can help you with any questions or issues you may have.

QI am quite new to private practice can PHF help me through the complications of fee limits and codes?

AYes, PHF have been billing for private practitioners for over 9 years and have huge experience of the market. Your contact will be happy to help you through the maze of billing. We also have more senior PHF management staff who can help you should their extended expertise be of help.

QThis sounds fantastic but how much does it cost?

APHF charge a one off sign up fee and then charge a percentage of the invoices they raise on your behalf. CLICK HERE to see our full i-BILL pricing schedule.

QSome patients have excess policies with their insurers so we have to send them a shortfall invoice when the insurer will not pay the full amount, how successful are PHF at ensuring all patients pay these shortfalls?

AVery. Industry bad debt rates are quoted as being in the region of 4-6%, PHF’s average BD rate is less than 0.5%. This rate may vary based on the demographics of particular practitioners’ patients.

QHow do I know what PHF has invoiced and what has been collected?

AEvery month you will receive a statement detailing all invoices raised in that period, all payments received in that period and all outstanding invoices from previous periods. This communication will also show PHF’s charges for that month and a final settlement amount to be paid into your business account. You will also be able to login to your i-BILL portal using any standard internet terminal. This will allow you to see your live financial data at any time to suit you.

QIf I decide that i-BILL – PHF’s In-house Billing Service is the solution for me, how easy is it to get set up and running?

AVery! Simply click the appropriate button at the bottom of this page and fill in the details requested. We will then set you up and send you your user name and password. At the same time all the insurers will be contacted and confirmation requested that they will accept electronic invoices from PHF on your behalf. Once this confirmation has been received we will send you confirmation and you will be contacted by a member of PHF’s Finance Team to get things started.