We pay very close attention to some Key Performance Indicators to help us to measure what we do and make sure we always provide the best service we can to you and your patients. For example:

Accessibility
We measure call answer times, abandon rates and calls going to voicemail.

Efficiency
We measure transcription quality, letter turnaround times, fee ageing and the thoroughness of clinic and theatre preparation.

Patient Satisfaction
We conduct quality surveys with patients in order to have their opinion on everything from speed of response, availability of appointments to how they rate their overall experience of the patient journey and how readily they would refer the consultant to others. Click here to review the last survey results (PDF)