FAQ’s - i-BILL
Q: How do I get the relevant patient/insurer information to PHF to carry out my billing?
A: The simplest way is to fax us your clinic/theatre lists. As long as the relevant information is included – e.g. patient details, GP, fee code – then the PHF Finance Team will do all the rest. Alternative communication methods are also used and arrangements can be agreed with your PHF Contact.
Q: Is there someone I can talk to should I have any queries?
A: Yes, you will be given a member of PHF’s staff as your contact and they can help you with any questions or issues you may have.
Q: I am quite new to private practice can PHF help me through the complications of fee limits and codes?
A: Yes, PHF have been billing for private practitioners for over 9 years and have huge experience of the market. Your contact will be happy to help you through the maze of billing. We also have more senior PHF management staff who can help you should their extended expertise be of help.
Q: This sounds fantastic but how much does it cost?
A: PHF charge a one off sign up fee and then charge a percentage of the invoices they raise on your behalf. CLICK HERE to see our full i-BILL pricing schedule.
Q: Some patients have excess policies with their insurers so we have to send them a shortfall invoice when the insurer will not pay the full amount, how successful are PHF at ensuring all patients pay these shortfalls?
A: Very. Industry bad debt rates are quoted as being in the region of 4-6%, PHF’s average BD rate is less than 0.5%. This rate may vary based on the demographics of particular practitioners’ patients.
Q: How do I know what PHF has invoiced and what has been collected?
A: Every month you will receive a statement detailing all invoices raised in that period, all payments received in that period and all outstanding invoices from previous periods. This communication will also show PHF’s charges for that month and a final settlement amount to be paid into your business account. You will also be able to login to your i-BILL portal using any standard internet terminal. This will allow you to see your live financial data at any time to suit you.
Q: If I decide that i-BILL – PHF’s In-house Billing Service is the solution for me, how easy is it to get set up and running?
A: Very! Simply click the appropriate button at the bottom of this page and fill in the details requested. We will then set you up and send you your user name and password. At the same time all the insurers will be contacted and confirmation requested that they will accept electronic invoices from PHF on your behalf. Once this confirmation has been received we will send you confirmation and you will be contacted by a member of PHF’s Finance Team to get things started.
FAQ’s - i-BILL Lite
Q: How do I get the relevant patient/insurer information to PHF to carry out my billing?
A: The simplest way is to fax us your clinic/theatre lists. As long as the relevant information is included – e.g. patient details, GP, fee code – then the PHF Finance Team will do all the rest. Alternative communication methods are also used and arrangements can be agreed with your PHF Contact.
Q: Is there someone I can talk to should I have any queries?
A: Yes, you will be given a member of PHF’s staff as your contact and they can help you with any questions or issues you may have.
Q: I am quite new to private practice can PHF help me through the complications of fee limits and codes?
A: Yes, PHF have been billing for private practitioners for over 9 years and have huge experience of the market. Your contact will be happy to help you through the maze of billing. We also have more senior PHF management staff who can help you should their extended expertise be of help.
Q: This sounds fantastic but how much does it cost?
A: For i-BILL Lite we have a discounted sign up fee and a simple charge per invoice created. CLICK HERE to see our full i-BILL Lite pricing schedule.
Q: Some patients have excess policies with their insurers so we have to send them a shortfall invoice when the insurer will not pay the full amount, will we still have to do this?
A: Yes, unless you use the full i-BILL service you will need to manage shortfalls etc.
Q: How do I know what PHF has invoiced on my behalf?
A: You will also be able to login to your i-BILL Lite portal using any standard internet terminal. This will allow you to see all the invoices PHF have raised for you.
Q: If I decide that i-BILL Lite – PHF’s In-house Bill Conversion Service is the solution for me, how easy is it to get set up and running?
A: Very! Simply click the appropriate button at the bottom of this page and fill in the details requested. We will then set you up and send you your user name and password. At the same time all the insurers will be contacted and confirmation requested that they will accept electronic invoices from PHF on your behalf. Once this confirmation has been received we will send you confirmation and you will be contacted by a member of PHF’s Finance Team to get things started.
CLICK HERE to sign up for PHF’s i-BILL In-house Billing Service
CLICK HERE to sign up for PHF’s i-BILL Lite In-house Billing Service
CLICK HERE to sign up for PHF’s BILL-e Software
